Self-Exclusion Guide for Shamo Bet Users in Ethiopia

1. What Is Self-Exclusion?

Self-exclusion means asking Shamo Bet to block or restrict your account so you cannot continue betting during the agreed period. It is a serious account protection measure, not simply a preference setting.

It is different from:

• Logging out, because you could normally log back in.
• Deleting the app, because other access routes may remain available.
• Taking a break without restricting your account.
• Setting deposit or time limits, which may still allow betting within those limits.

Self-exclusion is stronger because it is intended to prevent normal account access for betting activity.

2. When Should You Consider Self-Exclusion?

You do not need to wait for a crisis. If betting feels hard to control, consider whether any of these situations apply:

• Using money needed for bills, rent, transport or food.
• Chasing losses by betting again to recover money.
• Hiding betting activity from family or friends.
• Feeling stress, guilt or anger after betting.
• Trying to stop but repeatedly returning.
• Using borrowed money to place bets.
• Betting during work, study or family time.
• Feeling that betting is no longer entertainment.

These signs are reasons to pause and seek support, not reasons to blame yourself.

3. Temporary vs Permanent Self-Exclusion

Temporary self-exclusion

Temporary self-exclusion restricts betting access for a fixed period. Depending on available tools, this may be a short cooling-off break or a longer responsible gaming pause. Ask support what happens when the period ends; do not assume access returns automatically.

Permanent self-exclusion

Permanent self-exclusion means asking to close or block betting access indefinitely or permanently, depending on operator policy and local compliance requirements. It may not be reversible, or any future access may require a strict review.

The exact processing time and available exclusion periods should be confirmed by Shamo Bet support.

4. How to Request Self-Exclusion

To start a Shamo Bet account restriction request:

1. Log in to your account if access is still available.
2. Look in account settings, the responsible gaming area or the support section.
3. Choose “Self-Exclusion” or “Account Restriction” if available. Otherwise, contact support.
4. Specify whether you want temporary or permanent self-exclusion.
5. Read the restriction details and confirm your request.
6. Wait for confirmation from Shamo Bet. Ask how you will know the restriction is active.
7. Do not create another account to bypass the restriction.

If you cannot access your account or cannot find the tool, use the official channels on Contact Us. You can say: “I want to restrict my betting account through self-exclusion. Please explain the available options and confirm when the restriction takes effect.”

Submitting a request is not the same as receiving confirmation. Avoid betting while it is being processed, and follow up if confirmation does not arrive within the timeframe support provides.

5. What Information May Be Needed?

Support may ask for:

• Your full name.
• Your registered phone number or email address.
• Your account ID, if available.
• Your date of birth or identity confirmation.
• Your requested exclusion period or permanent restriction.
• Confirmation that you understand the restriction.

Support may request identity confirmation to protect the account. Use official support channels, and never share your password or one-time login codes.

6. What Happens After Self-Exclusion Is Applied?

Once confirmed as active, the restriction should prevent betting activity. Ask support to clarify its scope:

• You should not be able to place bets.
• Deposits should be blocked.
• Promotional offers and bonus messages should stop where technically and legally possible.
• Active bonuses may be cancelled under the Terms and Conditions.
• Remaining eligible balance should be handled under account, verification and payment rules.
• Support may remain available for account closure, balance and document issues.

Withdrawals depend on verification, payment method rules and applicable terms. Self-exclusion does not guarantee immediate withdrawal or access to every amount shown in an account. Ask support how to request any eligible balance without restoring betting access.

Some service messages may still be necessary. See the Privacy Policy for information about personal data and Responsible Gaming for related account protection tools.

7. Can Self-Exclusion Be Cancelled Early?

Self-exclusion is designed to protect you, so early cancellation may not be available. Do not assume that changing your mind will allow the account to reopen.

If Shamo Bet policy permits a review, it should require support assessment, identity confirmation and possibly a cooling-off period. Permanent restrictions may remain in place. Support should explain the applicable policy without guaranteeing reactivation.

8. Account Access, Login and App Restrictions

During self-exclusion, normal betting features should be restricted across the account’s access routes, including:

• Website login and betting pages.
• The mobile app.
• Sports and live betting.
• Games and keno sections.

Login may be blocked entirely, or limited access may remain for administrative purposes, depending on policy. Ask support which functions remain available. If you can still place bets after confirmation, stop using those features and report the issue. Do not test the restriction by depositing or betting.

9. Other Responsible Gaming Tools

Where available, additional gambling control tools may include deposit limits, loss limits, session reminders, time-outs, reality checks, marketing opt-out and full account closure.

These betting account limits are not substitutes for self-exclusion if you need betting access blocked. Ask whether a request to close a betting account carries the same protections as self-exclusion.

Check the Responsible Gaming page linked above for availability. The Age Restriction Policy explains age-related requirements; account tools do not make underage betting acceptable.

10. Legal and Regional Notes for Ethiopia

Availability of betting services, account tools and restrictions may depend on Ethiopian law, licensing status, regional access rules, operator policy and payment-channel limitations. This guide is not legal advice and does not confirm any licensing or regulatory approval.

Consult Legal Status in Ethiopia, License & Regulation, State / Regional Restrictions and the Disclaimer for related information.

11. Support When Betting Feels Hard to Control

If you feel unable to control gambling behavior, stop using betting services and speak with someone you trust or a qualified support organization. Account restrictions can help, but personal or professional support may also be important.

A relative or friend can help you find information and contact support. They should not use your login details; support must explain any account-holder consent or verification requirements.

If you believe you may harm yourself or someone else, seek urgent local emergency help immediately.

Frequently Asked Questions

What is self-exclusion on Shamo Bet?

Shamo Bet self-exclusion is a request to restrict betting access for a fixed period or permanently, subject to the confirmed policy.

How do I request temporary self-exclusion?

Use the account’s responsible gaming tool if available, or contact official support and request a fixed-period restriction.

Can I permanently block my Shamo Bet account?

You can request permanent self-exclusion. Support must confirm its availability, scope and whether it is irreversible.

Can I cancel self-exclusion early?

Early cancellation may not be available. Any permitted review should follow protective checks rather than immediate reactivation.

What happens to my balance?

Ask support about remaining eligible funds. Withdrawal depends on verification, payment rules and applicable terms.

Will I still receive bonus offers?

Promotional messages should stop where technically and legally possible, but this may not happen immediately. Report continued messages to support.

Who can I contact if I need help?

Use official Shamo Bet support for account restrictions. For help beyond the account, speak with someone you trust or a qualified support organization.